Return, Refund and Exchange Policy

If a customer is not satisfied with the product purchased from us, he may return or exchange the product subject to the conditions mentioned herein.

For returning or exchanging the product Customer is required to send us an email (contact@alghandielectronics.ae or customercare@alghandielectronics.ae) informing us of his intention to return or exchange the product or contact our office to return or exchange the product, within seven days from the date the product is delivered to him/her. We will take it back for exchange or refund subject to the following terms and conditions.

1. Returned product should be accompanied with the original sales invoice.

2. Returned product should be sent or brought, in its original packaging and original condition in all respects, and along with all accompanying items related to the product, such as accessories, cables, manuals, promotional items, bundled offer items etc. Al Ghandi Electronics reserves the right to determine the condition of returned items and accordingly to decide at its sole discretion whether to accept the product for return or exchange.

3. Incase you want the product being returned or exchanged to be collected from you, you may be charged additionally  for the collection  of the product, and if applicable, for delivery of product in exchange. The charges for collecting/redelivering the product, as the case may be, will be informed to you beforehand.

4. Following products will not be returned or exchanged unless they are dead on arrival or not functioning as indicated in the manual or declared specifications:

• Refrigerators

• Freezers

• Washing Machines

• Clothes Dryers

• Dishwashers

• Cookers

• Air Conditioners

We will help you troubleshoot any issues you may have in case of above products, either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the 7-day period following delivery, a replacement of the same model will be provided at no additional cost. Only in cases where the replacement product is not in stock or has been permanently discontinued, a refund for the entire product or part(s) of the product will be provided.

5. Refund amount will be paid only in the original mode of payment for the product. Except for Cash On Delivery transaction, refund, if any, shall be made to the same Issuing Bank from where Transaction Price was received. Thus if original payment was by credit card, then refund payment will be made by transfer to the respective credit card account.

For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details provided by the Buyer) or transferred in the Bank account of the Buyer.

Refund shall be made in United Arab Emirates Dirham only and shall be equivalent to the transaction received in United Arab Emirates.

Refund shall be conditional and shall be with recourse available to Al Ghandi Electronics in case of any misuse by Buyer.

Refund shall be subject to Buyer complying with Policies.

6. Return, Refund and Exchange Policy is only applicable within United Arab Emirates. Return, Refund and Exchange claims will not be entertained for products taken out of United Arab Emirates.

7. Any claims made seven days after receiving the product will be subject to the Warranty terms of the respective product and cannot be claimed within the Return, Refund and Exchange Policy.