In the current context of awareness of ecological issues and our footprint on the planet, it is important to emphasise on the costs of public lighting on our energy bill. The latter represents approximately 40% and could be reduced by up to 70% if the lighting was equipped with lighting controls, making sure you light the streets only when, where and in the exact amount needed.
Due to the current restrictions and guidelines set by the authorities on modes of operation, we anticipate some delays in the delivery of online orders. We appreciate your understanding, assuring you that we will try our best to deliver your orders as soon as possible.
Customer Care
With the restrictions in place, our Customer Care Centers are currently operating with extremely limited resources and are closed to walk-in customers. But our field customer care team is on the job to handle essential services of Major Domestic Appliances like Refrigerators, Cookers, Washing Machines, Dishwashers, etc. There may be a delay to your repair, delivery and installation service due to reduced staff capacity, spare parts delays and due to the guidelines that we have to comply with in terms of work timings, social distancing, entry permits in certain buildings, etc.
Please find below ways to contact our Customer Care Team for general enquiries and technical support:
Call Centre: +971 4 2310 300
[Timings : Sunday to Thursday between 8:00 am to 2:00 pm]
WhatsApp: +971 54 4490 610
[Please leave your contact number and we will get back to you during the working hours –
Sunday to Thursday between 8:00 am to 2:00 pm]
Customer Care
